How to – Troubleshoot your Azure Virtual Network Gateway

One of the most popular methods of connecting to Azure privately is via VPN. This can be a relatively simple process and is well documented by both Microsoft and 3rd party blogs. However, if you encounter problems, it can be difficult to get the data you need to troubleshoot efficiently. Especially if you don’t have access to both Azure and the local connection appliance.

In this post, I’m going to show you how to troubleshoot a Virtual Network Gateway and its VPN connection. As part of this, there are some required specifics:

If the above lines up with your environment, then let’s get started! (If not, get in touch and I might be able to help)

Troubleshoot a Virtual Network Gateway

Login to the Azure Portal, then click the search bar at the top, type “Network Watcher” and click on it to open your resource.

In the Network Watcher blade, under ‘Network Diagnostic Tools” select ‘VPN Diagnostics’.

You’ll have to choose a Storage Account and a Container within to run the tests. If you don’t have one, you can create one from Network Watcher. The Storage Account doesn’t have to be in the same location as your VNG.

Click the checkbox for the VNG you want to troubleshoot, then click ‘Start Troubleshooting’

Once complete, you will see your ‘Troubleshooting Status’, you can see that for mine above it is shown as ‘Unhealthy’. To get more details, there is a Details pane just below with a ‘Status’ blade giving you more information about the problem and an ‘Action’ blade which gives suggestions on how to resolve the issue.

In this instance, the VNG as a resource is healthy, but the Connection it’s facilitating is not, so we need to dig further.

Troubleshooting a Virtual Network Gateway Connection (VPN)

In the same location we ran troubleshooting for the VNG, we will repeat the steps and select the Connection instead of the VNG this time. Select your Storage Account etc. as before and then click the Connection to troubleshoot. Then click ‘Start Troubleshooting’

Once complete, you will again see a ‘Troubleshooting Status’ and can get more information from the ‘Details’ pane.


As you can see from the above, I have a very simple fix to make, as my pre-shared keys do not match.

Hopefully this helps you out when trying to figure out why those VPN tunnels aren’t working.

As always, if you have any questions, get in touch!

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